Job Description
We are looking for a skilled Cell Phone Technician to join our team in Dallas, Texas. In this role, you will provide technical support and assistance to ensure seamless device functionality and user satisfaction. This is a long-term contract position within the public transport industry, offering an opportunity to work in a dynamic and customer-focused environment.
Title: MDM Tech
Location: Dallas, Tx
Duration: 6 -12 month contract to hire
Pay: $22-25 per hour
Responsibilities:
• Configure and manage mobile devices, including tasks such as data transfers, data recovery, Intune enrollment, and application installations.
• Maintain accurate inventory records and ensure proper tracking of devices and related equipment.
• Deliver technical support to users, addressing device-related issues and ensuring smooth transitions between organizational systems.
• Log and monitor device-related data in the "Service Now" system to maintain efficient administrative processes.
• Provide exceptional customer service by addressing user concerns and queries with professionalism and patience.
• Assist with hardware configurations for iPhones, Android devices, and SIM cards to ensure proper functionality.
• Resolve issues related to device setups and IT configurations, ensuring optimal performance.
• Collaborate with team members to uphold service quality and meet organizational standards.
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