Call Center Representative Job at Winston Staffing Services, Piscataway, NJ

cm1kQzk4cEJNbjdwd1d1SEpDaFRTVFFXZmc9PQ==
  • Winston Staffing Services
  • Piscataway, NJ

Job Description

Job Description

Job Description

Top Global Conference and Education firm

The Contact Center Associate will be responsible to service and troubleshooting Product & Service challenges presented by internal and external customers, including members, individuals, staff and volunteers via chat, bulk mail, phone, and interdepartmental communications.  

The incumbent in the role provides prompt and professional high quality service and solutions on a consistent level. He/She will assume ownership and accountability for resolution of all inquiries, attend training to develop job skills, products/services knowledge, and Contact Center skills. This individual works well with minimal supervisor interactions and can make decisions to deliver high satisfaction to our members and customers. This position is under general supervision and typically reports to a Supervisor. 

 

  • Provide practical solutions to members, customers, and volunteers
  • Understands the methodology and works on problem solving solutions
  • Receive research and respond to member and customer inquiries
  • Provide personalized support concerning products, services and benefits
  • Follow Contact Center SOP (Standard Operating Procedures)
  • And other responsibilities as designated by department management

 

  • Bachelor’s degree is preferred but is not required for this position based on equivalent and progressive experience in lieu of a degree
  • 2+ years customer service experience
  • Demonstrates knowledge of and ability to grasp technical language, functionality, and support for Contact Center support systems, in particular OSC or similar CRM software. 
  • Strong organization skills
  • Team oriented; ability to partner and share information and foster relationships
  • Must have excellent communications skills with the ability to interact in a professional manner with all levels of staff, suppliers, and volunteers.
  • Must have working knowledge of MS Office Applications (Word, Excel, Power Point, Access)
  • CRM Database experience is a plus

 

Job Tags

Similar Jobs

Veyo

Part-Time Driver - $10,000 Guarantee - Morning/Afternoon Job at Veyo

Job Description Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE* when you sign up to drive your own vehicle and help transport others to healthcare appointments around Yuma!\n\n Veyo is a mission-driven company helping individuals get to and from their non-emergency...

Bobbie

Canning Operator (3rd Shift) (Heath) Job at Bobbie

The Role: The Canning Operator will be responsible for all aspects of the powder packaging process. This person will also be responsible for cleaning all associated packaging equipment and conveyor lines, as well as maintaining site GMP requirements reporting to the Canning...

Banner Health | University Medical Center - Phoenix - Banner...

Maternal-Fetal Medicine - Physician Job at Banner Health | University Medical Center - Phoenix - Banner...

 ...Maternal-Fetal Medicine - Physician at Banner Health | University Medical Center - Phoenix - Banner Health summary: This position is for a full-time Maternal-Fetal Medicine (MFM) Specialist at the University of Arizona College of Medicine Phoenix, offering opportunities... 

Electra Aero

0190 - Test Pilot Job at Electra Aero

 ...Test Pilot About Electra Electras next gen mission is to develop Ultra Short aircraft, built for Direct Aviation. We are redefining the next level of connectivity, pioneering direct aviation without airports, emissions, or noise. Electras Ultra Short aircraft... 

Nightingale Nurses

Travel Telemetry Registered Nurse Job at Nightingale Nurses

 ...Job Description Nightingale Nurses is seeking a travel nurse RN Telemetry Med Surg for a travel nursing job in Saratoga Springs...  ...exceptional travel nursing assignments all over the US, as well as the highest pay rates and most extensive benefits in the industry. \n...