Job Description
Top Global Conference and Education firm
The Contact Center Associate will be responsible to service and troubleshooting Product & Service challenges presented by internal and external customers, including members, individuals, staff and volunteers via chat, bulk mail, phone, and interdepartmental communications.
The incumbent in the role provides prompt and professional high quality service and solutions on a consistent level. He/She will assume ownership and accountability for resolution of all inquiries, attend training to develop job skills, products/services knowledge, and Contact Center skills. This individual works well with minimal supervisor interactions and can make decisions to deliver high satisfaction to our members and customers. This position is under general supervision and typically reports to a Supervisor.
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