Call Center Customer Service Representative
LOCATION: Frisco, TX | Onsite (may transition to Remote after training)
COMPENSATION & SCHEDULE
• Pay: $22.63/hour
• Schedule: Must be available for a shift between 8:00 AM–10:00 PM, including at least one weekend day per week
• Employment Type: Long-term temporary (running over one year)
• Start Date: February 9
ROLE IMPACT
The Call Center Customer Service Representative is the first point of contact for customers calling about their event tickets. This role ensures each customer receives prompt, friendly, and accurate assistance with orders, changes, or general questions. Success means providing excellent service, resolving issues efficiently, and maintaining a positive experience for every caller.
KEY RESPONSIBILITIES
• Answer inbound customer calls regarding event ticket orders, availability, cancellations, and date changes
• Provide accurate information about event parking and parking passes
• Use internal systems to research, update, or resolve customer issues
• Maintain a professional and courteous tone in every interaction
• Assist with chat or email support as needed
MINIMUM QUALIFICATIONS
• 2+ years of experience in a call center customer service role
• Strong verbal communication and active listening skills
• High school diploma or equivalent required
• Proven ability to handle high call volumes while maintaining quality service
• Commitment to long-term engagement in the role
CORE TOOLS & SYSTEMS
• Call center telephony and CRM systems (e.g., Five9, Workforce Systems, or similar)
• Microsoft Outlook / Office Suite
• Ticketing or order management platforms
PREFERRED SKILLS
• Experience with event ticketing systems or e-commerce customer service
• Familiarity with remote call center tools and performance metrics
• Strong problem-solving and multitasking abilities
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
...service management experience ~3+ year(s) of experience with QuickBooks Online (QBO) ~2+ years of experience with collection activities ~ Strong professional background of 2-3 years bookkeeping experience ~ Outstanding written and verbal communication skills,...
...November until April, but success in these roles can lead to spring/summer opportunities!Shoveler/Snow Blower Operator: Must be able to... ...maintenance, landscape, fertilization/weed control.Job Type: TemporaryRequired experience: Manual snow removal experience a plus but...
...Job Description Core Medical Group is seeking a LPN / LVN Pediatrics for a travel job in Poughkeepsie, New York. Job Description & Requirements ~ Specialty: Pediatrics ~ Discipline: LPN / LVN ~ Start Date: ASAP ~ Duration: 13 weeks ~40 hours per week...
...Plastipak is looking for an experienced Industrial Electrician at our recycling facility in Keasbey, NJ. This is a Direct Hire position... ...Assistance Program ~ Sons and Daughters Scholarship Program ~ Travel Assistance ~ Employee Discount Programs *Some benefits...
...Description: The Baker Motor Group is expanding our Internet Sales Department! If you have Automotive Internet sales experience -... ...Mercedes-Benz Sprinter Vans, Metris Vans, Mercedes-Benz Passenger Cars, Porsche, Infiniti, Land Rover, Jaguar, Maserati, Alfa Romeo,...