Job Description

Are you a bilingual strategic operations leader ready to make a meaningful impact in a fast-paced, purpose-driven environment? Join our thriving client, an industry leader in promotional products, and bring your expertise to a company that values innovation and collaboration.

As the Bilingual Director of Operations, you will oversee all aspects of our client’s production and manufacturing functions. Lead cross-functional teams, drive operational excellence, and implement process improvements to enhance quality, safety, and efficiency. This role is key to our commitment to delivering outstanding service and products that set the standard across the industry.

Location: Charlotte NC (Candidates must be local to the area.)

Salary: $140,000 – $150,000/yr with bonus potential

Schedule: 7am – 4pm, Monday – Friday

Key Responsibilities:

• Lead daily operations in production and manufacturing, ensuring efficient use of labor, materials, and time while maintaining quality standards.
• Develop and execute strategies to boost efficiency, cut costs, and increase profitability in alignment with company goals.
• Mentor and manage supervisors and staff to ensure teams are well-trained and meet operational targets.
• Drive continuous improvement initiatives using Lean and Six Sigma to reduce waste and improve performance.
• Collaborate with leadership on resource planning, staffing, and capital investments to support business needs.
• Maintain workplace safety, compliance with policies and regulations, and regularly report KPIs on safety, quality, and delivery.
• Oversee equipment maintenance and production scheduling to ensure operational readiness and timely product delivery.

Qualifications:

• Have 8–10+ years of manufacturing operations experience (5+ in leadership/management).
• Understand Lean, Six Sigma, and continuous improvement.
• Must be fluent in both English and Spanish.
• Bachelor’s degree is preferred along with experience in the printing industry.
• Know how to lead people, manage resources, and build strong interdepartmental relationships.
• Thrive in a dynamic, fast-moving environment and love solving problems with creativity and accountability.

This is a direct hire position with benefits provided by our client including medical, vision, dental, short-term disability, flexible scheduling, 401k matching, and generous paid time off and holidays.

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