Job Description
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Arbitrator II
Duration: 12 months contract
Location: Bordentown, NJ 08505
PR: 18.51/hr
Job description:
Requirements:
High School Diploma or equivalent required.
Bachelors degree preferred.
Previous experience in claims management and/or problem and conflict resolution preferred. Claim adjuster experience is a plus.
1-2 years of experience in areas of responsibility.
1+ years of automotive, mechanical, and/or body shop experience preferred.
Responsibilities:
Reviews customer claims to verify that they meet client's National Arbitration policies and any account-specific guidelines.
Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision making.
Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases.
Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.
Uses appropriate levels/limits of financial approval authority to resolve cases.
Evaluates claims by obtaining, comparing, evaluating, and validating various forms of information.
Prepares and facilitates communications for resolution via telephone, email, and in-person discussion.
Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.
Monitors and maintains accurate files for each arbitration case, verifying accuracy of all required documentation, including invoices and settlement agreements.
Engages with supervisor/manager to determine if escalation is required.
Participates in support of all safety activities aligned with Safety Excellence.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
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